Ronch Bros

Return & Refund Policy

Thank you for choosing https://www.ronchbros.com ( Ronch Bros ) for your motorcycle fairing needs. We aim to provide high-quality products and a hassle-free shopping experience. Please read our return and refund policy carefully:

Return

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Initiating a Return: If you wish to return an item, please contact our customer service team within 7 days of receiving your order. You can reach us through the “Contact Us” page on our website.
  • Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
  • Return Shipping: Buyers are responsible for the return shipping costs. Ensure that the item is securely packaged to prevent damage during transit. Depending on where you live, the time it may take to return may vary.
  • Return Methods: Fairing kit is expensive items and the package is oversize, please use UPS, FedEx, DHL or any other trackable Express Shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional non-returnable items:

  • Custom fairing is non-returnable items
  • Items that can’t be returned or exchanged as agreed

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back before you get in touch with us, we’ll give you the returning address .

Refund

  • Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Approved Refunds: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
  • Non-Refundable Items: Certain items are non-refundable, including custom fairings and items badly damage during transit.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition or missing parts for reasons not due to our error.
  • 30% restocking fee will be charged fro any non-defective item return.
  • We do color-wise, design-wise match but don’t guarantee the finish will exactly match the required design, what we can do is trying to make it as match as possible. Buying from this site agree with this color-not-exact-match terms and any color-not-exact-match fairing return will be charged 30% restocking fee.

Assistance with Customs Fees:

  • Non-Refundable Customs Fees: Please note that shipping cost and any customs fees or taxes paid upon receiving the item are non-refundable.
  • Assistance: If you encounter issues related to customs fees or taxes, contact our customer service team for assistance. We’ll provide necessary documentation to help with customs clearance.

Damaged or Defective Items:

  • Reporting Issues: If your item arrives damaged or defective, please contact us immediately through the “Contact Us” page. Provide detailed descriptions and photos/video of the issues to expedite the resolution process.
  • Replacement or Refund: Depending on the nature of the issue, we will offer a replacement or a refund.

Contact Us:

If you have any questions or concerns regarding our return and refund policy, please reach out to our customer service team through the “Contact Us” page on our website.

Thank you for choosing Ronch Bros and safe riding.